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The conversation intelligence hub for your healthcare organization.

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Reveal patterns behind customer behavior and operational performance.

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Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

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Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

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Integrations
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Client Success

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Insights Services

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

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Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

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Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

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Real ROI from trusted healthcare organizations.

Proven Impact

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We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

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Careers

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Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

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Partners

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Featured Resource

How a Device Maker Quantified Why 73% of Calls Never Led to a Scheduled Appointment

Molly Connor

A device manufacturer's appointment scheduling rate was stuck at 73% no-shows. Here's how they quantified the four reasons why — and which ones they could fix.

Customer Story

Authenticx

How a Device Maker Quantified Why 73% of Calls Never Led to a Scheduled Appointment

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All Resources Article Customer Story Download Podcast Webinar

Categories

Customer Story Improving the Customer Journey by Understanding Call Drivers

Authenticx

Improving the Customer Journey by Understanding Call Drivers

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Article Three NLP dashboard panels showing a Brand Values Mentioned bar chart, an Overall Perceived Brand Value score of 94, and a Quote of the Day audio player with brand classifier tags

Artificial Intelligence

Best Natural Language Processing Software

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Article Authenticx QA dashboard showing a Quality Score scorecard with color-coded performance bars alongside a Quality Score by Agent bar chart and agent star rating cards

Marketing

Storytelling in Healthcare

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Article Authenticx call insight card showing a frustrated man with glasses, a Brand Detractor: Inefficiency label, and an audio waveform from a call about repeated prescription approval delays

Contact Center Best Practices

Call Center Coaching Feedback Examples

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Article Customer Voices | Calling for a Communicative Industry

Authenticx

Customer Voices | Calling for a Communicative Industry

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Customer Story Using Competitive Insights to Improve Storytelling

Authenticx

Using Competitive Insights to Improve Storytelling

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Article What is Accessible Machine Learning and Why is it Essential for Conversations?

Artificial Intelligence

What is Accessible Machine Learning and Why is it Essential for Conversations?

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Article Customer Voices | Generating Communication

Authenticx

Customer Voices | Generating Communication

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Article Customer Voices | A Multigenerational Approach

Authenticx

Customer Voices | A Multigenerational Approach

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