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Featured Resource

65% Isn’t Good Enough: The AI Gap Healthcare Can’t Ignore

Molly Connor

A system that’s “mostly right” might work for chatbots—but in healthcare, it’s a liability. Here’s why most AI falls short and what it takes to close the gap from 65% to truly reliable.

Article

Product

65% Isn’t Good Enough: The AI Gap Healthcare Can’t Ignore

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Categories

Article 5 Ways Healthcare Call Center Quality Leaders Can Shift from a Reactive to Proactive Approach

Authenticx

5 Ways Healthcare Call Center Quality Leaders Can Shift from a Reactive to Proactive Approach

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Article The Beryl Institute Learning Bite with CEO Amy Brown

Authenticx

The Beryl Institute Learning Bite with CEO Amy Brown

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Article 3 Best Practices to Improving Sentiment Analysis Scores in Your Call Center

Authenticx

3 Best Practices to Improving Sentiment Analysis Scores in Your Call Center

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Article Authenticx call insight card showing a frustrated man with glasses, a Brand Detractor: Inefficiency label, and an audio waveform from a call about repeated prescription approval delays

Quality

Call Center Quality Assurance

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Article Understanding Why the Eddy Effect is a Powerful Customer Experience Metric

Authenticx

Understanding Why the Eddy Effect is a Powerful Customer Experience Metric

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Customer Story Moving from a Transactional to Patient-centric Customer Experience 

Authenticx

Moving from a Transactional to Patient-centric Customer Experience 

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Customer Story Improving the Shipping Notification Process Between Pharmacy Manufacturer and Healthcare Providers

Authenticx

Improving the Shipping Notification Process Between Pharmacy Manufacturer and Healthcare Providers

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Customer Story A Qualitative Analysis of the Entire Patient Journey From Beginning to End 

Authenticx

A Qualitative Analysis of the Entire Patient Journey From Beginning to End 

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Article Customer Experience in Healthcare: Why Surveys Are Not Enough

Authenticx

Customer Experience in Healthcare: Why Surveys Are Not Enough

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