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The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Services

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Services

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

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Partners

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Featured Resource

Understanding the Different Types of Conversation Analysis in Healthcare

Molly Connor

Learn the main types of conversation analysis — from everyday talk to institutional interactions — and how healthcare teams apply it at scale.

Article

Artificial Intelligence

Understanding the Different Types of Conversation Analysis in Healthcare

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Categories

Article 5 Ways Healthcare Call Center Quality Leaders Can Shift from a Reactive to Proactive Approach

Authenticx

5 Ways Healthcare Call Center Quality Leaders Can Shift from a Reactive to Proactive Approach

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Article The Beryl Institute Learning Bite with CEO Amy Brown

Authenticx

The Beryl Institute Learning Bite with CEO Amy Brown

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Article 3 Best Practices to Improving Sentiment Analysis Scores in Your Call Center

Authenticx

3 Best Practices to Improving Sentiment Analysis Scores in Your Call Center

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Article Understanding Why the Eddy Effect is a Powerful Customer Experience Metric

Authenticx

Understanding Why the Eddy Effect is a Powerful Customer Experience Metric

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Customer Story Moving from a Transactional to Patient-centric Customer Experience 

Authenticx

Moving from a Transactional to Patient-centric Customer Experience 

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Customer Story Improving the Shipping Notification Process Between Pharmacy Manufacturer and Healthcare Providers

Authenticx

Improving the Shipping Notification Process Between Pharmacy Manufacturer and Healthcare Providers

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Customer Story A Qualitative Analysis of the Entire Patient Journey From Beginning to End 

Authenticx

A Qualitative Analysis of the Entire Patient Journey From Beginning to End 

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Article Customer Experience in Healthcare: Why Surveys Are Not Enough

Authenticx

Customer Experience in Healthcare: Why Surveys Are Not Enough

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Article Authenticx Call Drivers trend chart annotated with patient call reasons including form completion issues, billing status inquiries, and confusion about healthcare terminology

Provider

Hospital Quality Indicators

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