Skip to main content
Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Workshops

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Workshops

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

Contact Sales
Schedule A Demo

Featured Resource

The Healthcare Oversight Checklist

Alex Diekmann

This quick checklist helps healthcare leaders evaluate whether their organization is prepared to scale AI safely, responsibly, and with proper oversight.

Download

Artificial Intelligence

The Healthcare Oversight Checklist

View
Go to The Healthcare Oversight Checklist
All Resources Article Customer Story Download Podcast Webinar

Categories

Article The Richest Source of Customer Feedback Isn’t Another Survey – It’s Your Call Center

Customer Insights

The Richest Source of Customer Feedback Isn’t Another Survey – It’s Your Call Center

View
Go to The Richest Source of Customer Feedback Isn’t Another Survey – It’s Your Call Center
Article NPS is a Metric, Not a Strategy: 4 Questions to Consider Whether Your Company Goes Beyond the Metrics

Customer Experience

NPS is a Metric, Not a Strategy: 4 Questions to Consider Whether Your Company Goes Beyond the Metrics

View
Go to NPS is a Metric, Not a Strategy: 4 Questions to Consider Whether Your Company Goes Beyond the Metrics
Article How to Create an Impactful Customer Journey Map

Customer Experience

How to Create an Impactful Customer Journey Map

View
Go to How to Create an Impactful Customer Journey Map
Article The CX Paradox: Why Customer Experience Trends Don’t Yield the Results We’re Craving

Customer Experience

The CX Paradox: Why Customer Experience Trends Don’t Yield the Results We’re Craving

View
Go to The CX Paradox: Why Customer Experience Trends Don’t Yield the Results We’re Craving
Article How Contact Centers Can Adapt to Address Coronavirus Concerns

Contact Center Best Practices

How Contact Centers Can Adapt to Address Coronavirus Concerns

View
Go to How Contact Centers Can Adapt to Address Coronavirus Concerns
Article The Art of Listening: Why Investing in Customer Experience Software Isn’t Enough

Customer Experience

The Art of Listening: Why Investing in Customer Experience Software Isn’t Enough

View
Go to The Art of Listening: Why Investing in Customer Experience Software Isn’t Enough
Article The Insights Gap Between Operations and Marketing

Customer Insights

The Insights Gap Between Operations and Marketing

View
Go to The Insights Gap Between Operations and Marketing
Article Are You Failing at Patient Experiences Outside of the Treatment Room?

Compliance

Are You Failing at Patient Experiences Outside of the Treatment Room?

View
Go to Are You Failing at Patient Experiences Outside of the Treatment Room?

Become fluent in what conversations reveal, with content delivered straight to your inbox.