Authenticx Leadership

Amy Brown is the founder and CEO of Authenticx, the conversation intelligence platform built exclusively for healthcare. She started the company in 2018 after two decades working across the public and private sectors of healthcare in various roles, including as a state health policy director, a health insurance executive, and a chief operating officer. In these roles, she saw firsthand how much of the patient and member experience gets lost between providers, payers, and pharma. With an academic background in social work, not technology, her foundational grounding shapes her approach to AI as a tool for understanding people at scale, not replacing the human judgment that healthcare depends on.

Under Amy's leadership, Authenticx has raised nearly $30 million in funding, including a $20 million Series B, and built a platform used by health insurers, providers, and pharmaceutical companies to analyze contact center conversations for safety signals, compliance risk, and patient experience insight. She coined the Eddy Effect, the company's framework for identifying where patients and members get stuck in broken healthcare processes.

Amy is a member of the Forbes Technology Council and a frequent commentator on AI in healthcare, women's entrepreneurship, and customer experience. She was named to the Indianapolis Business Journal's 2025 CEO of the Year list, Inc.'s 2025 Female Founders 500, and the IBJ Media Indiana 250. She speaks regularly at industry and AI-focused events, including SXSW.

• SXSW 2025 — “Women in AI: Challenges and the Path Forward” panel

• TechCrunch — Found podcast, “Mitigating AI Biases in Healthcare”

• IBJ Podcast — “She Went From a Master's in Social Work to Tech Firm CEO”

• Slice of Healthcare — Episode #333, guest interview

• Health Business Group — “Interview With Authenticx CEO Amy Brown”

• Pixel Scientia — “Unlocking Conversational Healthcare Data With Amy Brown From Authenticx”

• Science of CX — “Amplifying Healthcare Experiences With AI”

• The Patient Speaks (83bar) — guest interview on hearing the patient voice

• Outcomes Rocket — “Customer Voices as a Data Source”

• Amazing Business Radio (Shep Hyken) — “The Power of Listening to Your Customers”