CONVERSATION INTELLIGENCE FOR PATIENT SUPPORT
Your patients are telling you why they're falling off therapy. You just can't hear them yet.
Authenticx analyzes 100% of your patient support conversations, surfacing the friction, barriers, and signals your dashboards don't show.
Why life science and pharmaceutical companies trust Authenticx
500M+
Conversations analyzed
500+
Healthcare brands
100%
Healthcare-specific training data
The Visibility Gap
Your dashboards are telling you patients have delays in starting therapy. But do you know why?
The friction is in the conversation; not the dashboard.
Fragmented systems, manual QA sampling, and delayed reporting mean the real barriers — the ones causing dropout, missed refills, and disengagement — stay invisible until it's too late to act.
POSITIVE ROI IMPACT
What changes when you can finally hear it.
83%
Decrease in patient conversations with friction based on finding a therapy location
Read the Full StoryOn-Demand Tour
Meet the Authenticx Platform
Click "Next" and navigate through the prompts to explore our healthcare call center software.
Full visibility. Faster answers. No guessing.
Full Journey Visibility
Analyze every patient conversation, not a sample. Understand where friction, confusion, and dropout are actually happening.
Proactive Intervention
Surface early signals of therapy abandonment, access barriers, and enrollment breakdowns before they impact outcomes.
Speed to Value
Go live in weeks, not months. Purpose-built AI models for pharma, no months-long implementation or rip-and-replace required.
““Challenges us to see the bigger picture””
“Our Authenticx team brings experience from patients across pharma, and challenges us to see the bigger picture.”
Meet KBo, Your Authenticx ConsultantPete K.
Director of Patient Support Services, Biopharmaceutical
Unsure of what questions to ask to a Conversation Intelligence Vendor?
Use our 15 question guide to know how what you need to consider when evaluating a solution partner
Let's find out where the friction is.
Most organizations don't know exactly where patients are falling off therapy until it shows up in performance. This is a conversation about finding out where that's happening for you — and what it would take to fix it.
Understand your specific challenges. A focused look at where friction is showing up in your patient journey and what's driving it.
Get an honest read on fit. We'll tell you directly whether and how Authenticx can help. No pressure, no pitch.
Frequently asked questions
Conversation intelligence analyzes real, unfiltered conversations across every channel and patient interaction to reveal where people get stuck, confused, or lost. In pharma and life sciences, purpose-built healthcare-trained AI listens at scale —capturing the nuance and safety signals other tools miss—and transforms everyday conversations into system-level insights leaders can act on.
Conversation intelligence exposes the real, system-level barriers patients face, things like access issues, therapy confusion, affordability challenges, and emotional friction. By uncovering these critical barriers, organizations can fix root causes, not just symptoms. Better clarity leads to better outcomes for patients and businesses alike.
For many pharma teams, the biggest adherence challenge isn’t lack of effort. It's a lack of visibility into what’s happening across hubs, specialty pharmacies, and support interactions. Authenticx uncovers early warning signals of disengagement and identifies the specific moments patients lose momentum. This allows teams to improve consistency across vendors, fix breakdowns faster, and strengthen support experience to keep patients on therapy.
Hub, telephony, and chatbots are built to manage and route patient interactions, capturing activity within their own systems. Authenticx sits above those systems, bringing all interaction data together to reveal not just what’s happening, but why. It uncovers systemic issues, risks, and opportunities at the enterprise level, while these other systems respond to momentary events.
Conversation intelligence enables pharma and life sciences organizations to scale quality, coaching, and compliance across 100% of conversations, reducing manual review while improving performance. Leaders gain clarity into what’s driving call volume, risk, and patient frustration, so teams can intervene earlier and more effectively.
Purpose-built healthcare AI flags adverse events, safety risks, and compliance signals automatically, while built-in redaction and privacy controls protect sensitive data in compliance with HIPAA, GDPR, and CCPA. To learn more about our security certifications, view our Security and Privacy.
Absolutely. Through guided tuning and ongoing learning, healthcare-trained AI aligns to your therapies, workflows, and regulatory needs, becoming more precise as it reflects your real-world operations.
Traditional analytics summarize what’s already known. Conversation intelligence uncovers hidden patterns, emotions, and friction points buried in everyday interactions, turning raw, unfiltered conversations into actionable context.