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Contact Center Best Practices

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How to Monitor the Eddy Effect

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How to Measure the Impact of the Eddy Effect

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Identify Sources of Customer Friction & Improve Retention with Authenticx

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The Complete Guide to Unsolicited Feedback

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Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year

Flexible Problem Solving | Brand Value | Authenticx Article Icon Article

Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers

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Flu Season is Coming. Is Your Contact Center Ready?

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14,000 Customer Call Analysis Shows Corporate America isn’t Listening to its Clientele

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