The CX Healthcare Exchange is back for its East edition on December 5-6 in Fort Lauderdale for two days of exclusive content and insights. Throughout the conference, panels will delve into significant internal issues and challenges. These include patient-centricity and whole health, balancing human and digital, making investments with longevity, and caring for caregivers.
Authenticx’s Leslie Pagel will be presenting, The Next Era of CX: Listening at Scale with AI — We (as CX professionals) cannot afford to rely on our traditional sources of customer experience measurement – traditional sources that prioritize the solicitation of customer feedback. A new era is upon us and it’s time to once again innovate our approach to evolve “what” we measure, not “how” we measure. While new methods for data collection have been introduced over the years, the focus of measurement has remained the same. However, AI and ML are paving the way for the next era of consumer experience.
This session will:
- Discuss how conversational data is the most valuable, renewable source of customer insight
- Identify actionable ways listening at scale can help you achieve the outcomes for your business and for the customers you serve
- Uncover how listening for moments unlocks a powerful way to connect with customers in real-time
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ABOUT AUTHENTICX:
Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.
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