Authenticx Founder and CEO Amy Brown was recently featured in a podcast from NPR, Journeys of Discovery with correspondent and host Tom Wilmer.
In this episode, Amy and Tom discuss how Authenticx aggregates, analyzes, and activates hundreds of millions of recorded healthcare customer interactions that are already occurring—often stored and ignored in organizations—with reliable data-backed insights to prompt action within the customer journey that humanizes artificial intelligence.
The healthcare industry is dominated by three core sub-verticals–pharmaceuticals, payers, and healthcare providers. Healthcare consumers (customers, patients, members) get stuck in a cycle of obstacles between those verticals to attempt to receive the healthcare that they need. By taking in these conversations into the Authenticx AI platform, organizations can begin to listen at scale to the actual voices of their customers. Leveraging a team equipped with organizational data, industry-specific knowledge, and customer feedback, Authenticx helps healthcare leaders listen in an efficient, effective way that can transform CX to better achieve business and patient outcomes.
“Most of the focus of the AI industry these days are on how to replace human beings or try to make our lives easier – for us, it’s really about how do we help enhance the human experience and how do we leverage the best of technology to do that…so, our whole mission is to help leaders have a data-backed way to connect to their customer and know the truth of what’s actually happening in their customer journey.”
Amy Brown, Founder & CEO, Authenticx
In this conversation, President and CEO of TechPoint, Ting Gootee, also explains how meeting Amy helped provide Authenticx capital funding that has led to the company to expansive growth–more than doubling employment since 2021, a 2.5x increase in ARR in 2022, securing their Series B investment in 2023, and finding a spot on the Inc. 5000 list at #349 and #1 in Indiana.
ABOUT TOM WILMER
Tom Wilmer produces on-air content for Issues & Ideas airing over KCBX and is producer and host of the six-time Lowell Thomas award-winning NPR podcast Journeys of Discovery with Tom Wilmer. Recorded live on-location across America and around the world, the podcasts feature the arts, culture, music, nature, history, science, wine & spirits, brewpubs, and the culinary arts–everything from baseball to exploring South Pacific atolls to interviewing the real Santa Claus in the Arctic.
ABOUT NPR:
NPR’s rigorous reporting and unsurpassed storytelling that connects with millions of Americans every day — on the air, online, and in-person. NPR strives to create a more informed public — one challenged and invigorated by a deeper understanding and appreciation of events, ideas, and cultures. With a nationwide network of award-winning Draft: Not for Distribution journalists and 17 international bureaus, NPR and its Member Stations are never far from where a story is unfolding. Listeners can find NPR by tuning in to their local Member stations (npr.org/stations), and now it’s easy to listen to our stories on smart speaker devices. Ask your smart speaker to, “Play NPR,” and you’ll be tuned into your local Member station’s live stream. Your speaker can also access NPR podcasts, NPR One, NPR News Now, and the Visual Newscast is available for screened speakers. Get more information at npr.org/about and by following NPR Extra on Facebook, Twitter and Instagram.
ABOUT AUTHENTICX:
Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.
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