Over four days, RISE National 2025 brings nearly 2,000 attendees to San Antonio to cover various topics and themes from risk adjustment and quality to member experience and social determinants of health (SDOH)—and all things Medicare Advantage.
Schedule time with the Authenticx team (Booth 627) at RISE to learn how we help payers and insurance leaders across healthcare aggregate conversation data to help teams effortlessly scale evaluations, innovate agent performance reporting, and highlight the positive impact teams are having on member experience and retention. Our key features include:
- Automated evaluations to improve QA efficiency. Rethink how QA analysts review and evaluate conversations with machine learning built specifically for healthcare.
- Comprehensive agent performance reporting and Star rating insights. Automate the evaluation, scoring, and reporting of agent performance across member conversations without increasing headcount or workload.
- Build high-impact training scenarios with a montage builder. Capture and share audio montages that highlight the positive impact agents have and build a library for efficient, effective onboarding.
Would you like to grab a coffee or mangonada to learn more in the River City?
Let’s connect!
ABOUT AUTHENTICX:
Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.
Want to learn more? Contact us!
Or connect with us on social! LinkedIn | Facebook | Instagram | YouTube
Article