Patient Insights Trends: Why They’re Calling, Why They’re Staying, and Why They’re Leaving Life Sciences Brands
The Complete Guide to Unsolicited Feedback
Complicated Processes are Confusing Healthcare Customers
Redefining What It Means to Listen at Scale
Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year
Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers
Economic Instability is at a High & It’s Hurting Your Customers
Communication Breakdown is Destroying the Customer Journey
14,000 Customer Call Analysis Shows Corporate America isn’t Listening to its Clientele
What Are Brand Detractors & How Should You Handle Them?