AQM+ Search Ads Landing Page | Contact Center Quality Assurance
Elevate your contact center quality assurance with AI for healthcare.
Still using sampling and manual call evaluations? It’s time to organize processes, shorten feedback loops, and uncover critical customer journey insights—without increasing costs or workload.
Go beyond agent scorecards and maximize your quality management with Authenticx AI:
Efficiently scale quality assurance and performance management to improve patient outcomes
Increase agent accuracy with streamlined access to critical information buried in complex processes and call guides
Empower agents to provide exceptional service with context rich patient profiles
Amplify the voice of your customer with powerful audio montages that highlight real experiences
Make data-backed decisions based on AI trained exclusively on healthcare data delivering unmatched accuracy
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“Morale amongst our team on the phones is a big factor. Authenticx helped us to call out and find nuances and areas where agents excelled.”
– Contact Center Leader, Enterprise Healthcare
Stop the spot checks. Scale contact center QA to 100%.
Authenticx AI uncovers trends across your organization to help prioritize operational enhancements and proactively improve customer engagement.
- Automated agent scoring and performance reporting extends QA management
- AI-generated analysis unlocks actionable intelligence teams can use to optimize agent coaching
- Comprehensive analysis identifies training gaps and opportunities to strengthen compliance
Analyze up to 100% of agent calls—automatically.
Boost quality assurance efficiency with AI automation.
Leverage AI to gain richer insights, shorten feedback cycles, and accelerate results.
- Customizable AI tools utilize your specific criteria to drive enhanced contact center quality assurance
- Increase QA oversight with in-depth, objective reviews of every contact center conversation
- Automatically evaluate agent accuracy and trigger notification workflows
Save up to 300 hours a month in agent efficiency.
Fuel agent performance with targeted QA coaching.
Ensure agents have the resources they need to facilitate efficient, effective, and exceptional experiences.
- Provide detailed, AI-generated coaching notes for every agent in seconds
- Facilitate topic-based training with audio montages of conversation clips
- Understand the impact of agent performance on customer friction
Improve first call resolution by up to 25%.