

Complicated Processes are Confusing Healthcare Customers


Redefining What It Means to Listen at Scale


Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year


Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers


Economic Instability is at a High & It’s Hurting Your Customers


Communication Breakdown is Destroying the Customer Journey


Flu Season is Coming. Is Your Contact Center Ready?


14,000 Customer Call Analysis Shows Corporate America isn’t Listening to its Clientele


What Are Brand Detractors & How Should You Handle Them?


What Are Brand Values & How Do You Amplify Them?


How to Measure and Improve Brand Perception with Unsolicited Customer Feedback

