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Customer Insights

Traditional Speech Analytics Don't Go Deep Enough | Authenticx Article Icon Article

Traditional Speech Analytics Don’t Go Deep Enough
Nothing Replaces Listening | Authenticx Article Icon Article

Nothing Replaces Listening
Unsoolicited Customer Feedback | Customer Voices Report First Edition | Authenticx Download Icon Download

Customer Voices Report: Unsolicited Customer Feedback in Healthcare
Patient Insights Trends | Authenticx Article Icon Article

Patient Insights Trends: Why They’re Calling, Why They’re Staying, and Why They’re Leaving Life Sciences Brands
The Complete Guide to Unsolicited Feedback | Authenticx Article Icon Article

The Complete Guide to Unsolicited Feedback
Complicated Processes | Brand Detractors | Authenticx Article Icon Article

Complicated Processes are Confusing Healthcare Customers
Authenticx product release Article Icon Article

Redefining What It Means to Listen at Scale
Flexible Problem Solving | Brand Value | Authenticx Article Icon Article

Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers
Economic Instability | Social Determinants of Health Trends | Authenticx Article Icon Article

Economic Instability is at a High & It’s Hurting Your Customers
Communication Breakdown | Eddy Effect | Authenticx Article Icon Article

Communication Breakdown is Destroying the Customer Journey
Contact Center Preparation in Flu Season | Authenticx Article Icon Article

Flu Season is Coming. Is Your Contact Center Ready?
Authenticx | Healthcare Customer Experience News Icon News

14,000 Customer Call Analysis Shows Corporate America isn’t Listening to its Clientele
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