Leveraging AI assistants in contact centers is becoming essential for healthcare leaders aiming to enhance operational efficiency and patient satisfaction. Healthcare leaders need fast, clear, and actionable insights to make informed decisions—without the burden of manually searching through complex reports or static dashboards.
Unlock the full potential of your conversation data with an AI assistant.
Every day, patient services teams, compliance leaders, and operational decision-makers manage thousands of patient interactions. Buried within those conversations are key signals about barriers to care, patient confusion, and operational inefficiencies—but without the right tools, those insights can be hard to uncover.
AI-powered tools can sift through thousands of patient and member conversations—whether via calls, chats, or emails—to identify critical insights, trends, and areas of friction. These insights help leaders understand and address key issues such as therapy abandonment, patient churn, and compliance concerns without the manual effort of combing through data.
With models specifically trained on healthcare conversations, platforms like Authenticx ensure accuracy and relevance, providing leaders with actionable intelligence to proactively improve processes, enhance quality scores, and reduce operational risks.
There’s a smarter way to unlock insights. That’s why we built KBo.
KBo is your AI-powered guide, designed to analyze your conversation data in real time and surface the insights that matter most. Whether you need to understand what’s driving longer calls, uncover compliance risks, or identify emerging trends, our AI assistant KBo delivers instant answers through an intuitive chat experience—so you can spend less time searching and more time strategizing.
Imagine being able to “chat” with your data. Instead of manually digging through dashboards, simply ask KBo a question, and it will deliver clear, meaningful insights in seconds.
With KBo, healthcare organizations can:
- Instantly surface the “why” behind key challenges like therapy adherence barriers, patient frustrations, or compliance risks.
- Quickly synthesize complex data into actionable takeaways that drive more informed decisions.
- Empower teams with AI-driven coaching by surfacing personalized performance insights.
- Transform raw data into compelling stories to align stakeholders and drive strategy.
By making insights faster, clearer, and more accessible than ever, KBo helps teams move beyond data overload and into action.
KBo for Patient Services: Reduce barriers and improve patient experiences.
Patient services teams are supporting patients as they navigate treatment adherence, medication access, and insurance complexities. But without real-time insights, understanding why patients are struggling can be a challenge. With KBo, patient services teams can:
- Identify top patient concerns by asking questions like, “What’s driving repeat calls this month?”
- Uncover access and adherence barriers, such as medication delays or confusion over coverage.
- Monitor sentiment trends with prompts like, “How often do patients express frustration about billing?”
KBo for Compliance: Proactively identify and mitigate risk.
Compliance teams continuously monitor regulatory adherence, adverse event reporting, and risk exposure—a time-consuming, critical, and often manual task. With KBo, compliance teams can:
- Track compliance risks over time by asking questions like, “How many adverse events were flagged in Q1 compared to Q2?”
- Flag high-risk conversations with prompts like, “Surface conversations with high risk that need my attention.”
- Monitor shifts in compliance trends before they turn into major regulatory risks.
KBo for Operations: Optimize workflows and drive efficiency.
Healthcare operations teams need real-time data to identify bottlenecks and inefficiencies before they escalate. Traditional data analysis can take months, leaving teams stuck reacting to outdated insights instead of making proactive improvements. With KBo, operations leaders can:
- Pinpoint inefficiencies by asking questions like, “What’s causing longer call times this month?”
- Identify topics that drive repeat call to uncover friction points for patients and agents.
- Optimize staffing and workflows by analyzing call volume trends and operational bottlenecks.
Experience KBo in Action
KBo takes the complexity out of conversation data. This AI assistant is specifically built and trained to help healthcare organizations proactively address patient needs, improve service efficiency, and ensure compliance—without the wait. See for yourself how KBo works.
About Authenticx
Authenticx is the new standard for humanizing conversational intelligence in healthcare by analyzing millions of customer interactions (like voice, chat, or emails) to surface immersive and intelligent insights at scale. Authenticx was founded to aggregate, analyze and activate customer interaction data to surface transformational opportunities in healthcare. Using existing data that’s likely being stored and ignored in your organization, Authenticx reveals hidden barriers, motivators, and strategies so healthcare organizations can make confident, data-backed decisions. In 2023, Authenticx was ranked No. 349 on the Inc. 5000 recognized as one of America and Indiana’s fastest-growing private companies.
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