Montage Builder™
Real voices. Real impact.
Montage Builder™ brings the voice of the customer directly to your agents, team members, and leaders. Edit, clip, redact, and share snippets of real conversations to drive empathy and change.
Speak to the head and the heart with customer voices.
Help leaders connect with the voices your data represents, and prepare agents for real world situations.
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Key Features
Elevate Every Voice
Connect your leadership with your customers, members, and patients
Clip, edit, tag, and label audio samples to build custom montages
Give Context to Data
Compelling stories drive data-driven action
Highlight relevant topics using real callers to give depth to the opportunities uncovered in your conversations
Improve Agent Training
Efficiently convey a lot of information using the power of voice
Give your agents real conversations to listen to, learn from, and even test new call guides or processes
Authenticx Solution
Immersive intelligence built specifically for healthcare.
Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.
