AI Built for Healthcare
Harness the power of everyday conversations.
Analyze the rich data buried in your conversations that can drive strategic product investments, process enhancement, and agent improvement using proprietary Authenticx AI.
Learn from 100% of conversations with AI
See actionable and measurable results when using the Authenticx platform.
Address Broken Processes
36%
Customer calls stuck in a non-productive loop (the Eddy Effect)
QA Evaluations
157,000
Monthly evaluations – scaled 4X within 10 months with AI.
Therapy Adherence
71%
Conversations flagged for customer friction
Positive ROI impact
Eliminate operational waste with AI-driven automation fed by your contact center conversations.
Authenticx AI
AI Built for Healthcare
Leverage specialized, reliable AI trained by healthcare professionals for healthcare professionals.
Unlock data from every conversation. Augment human analysis with AI for feedback about CX, operational performance, compliance, and more.
Brand Insights
A Renewable Source of Customer Insight
Uncover critical context needed to improve consumer ratings and decrease brand detractors with enhanced visibility into the entire customer experience.
Agent Performance
Evaluate Agent Interactions with the Help of AI
Gain visibility into how agents and vendors are upholding brand standards with AI and human evaluation to provide feedback and improve benchmarks.
Risk & Compliance
Maintain Customer Privacy and Security
The only AI and conversation intelligence platform built to meet the privacy and security scrutiny of your healthcare organization.
Listen at scale to surface disruption and reduce costs.
We call this the Eddy Effect™. Quickly identify, act, and eliminate disruptive processes that affect retention, adherence, and customer feedback.