BUILT FOR HEALTHCARE
Uncover real data, from real customers, in real time.
Our AI-powered platform is designed tackle the complex challenges healthcare organizations face every day using conversations you are already having with your customers.
Unlock the value of conversation data with specialized AI solutions.
Deliver Insights
Unlock better outcomes and customer experiences with conversation data.
Enhance Quality
Improve operational efficiency and agent performance by scaling efforts.
Monitor Compliance
Reduce manual identification of compliance events to manage risk and improve outcomes.
Turn data into action with our team of experts.
Client Success
Expert guidance, personalized support, and ongoing collaboration through regular check-ins.
All backed by 24/7 availability from our dedicated, on-shore team.
Insights Sessions
Insights sessions dive deep into the conversational data generated by our platform.
Gain meaningful, tailored insights around your most pressing business questions.
Humans in the Loop
Have our team manually complete additional evaluations in the platform and continuously monitor and validate AI results on your behalf.
Conversation Intelligence at Scale
The Authenticx Advantage
Our models deliver expert level insights relevant to healthcare leaders. We train our models in-house, exclusively to understand and analyze healthcare data, ensuring accuracy and reliability.
Request a Demo →Our platform transforms the voice of the customer to become tangible, actionable data that you can use to drive internal efficiency and superior customer experiences.
Request a Demo →On-shore, in-house team members are here to support you every step of the way. From technical help desk to insights analysts, our team of experts is here to guide you through the platform and the valuable data it provides.
Request a Demo →From custom evaluation forms and custom reporting, to API consultations and configurations, we are committed to providing solutions tailored to meet your needs.
Request a Demo →
From conversations to insights
Less time in discovery, more time on strategy.
Get to insights faster with our in-app assistant.
- Our AI powered assistant provides insights, next best actions, and flags emerging trends.
- The tool uses conversations, topics, reports, and evaluations in your account to generate answers and insights.
- Use these insights to prioritize initiatives with high impact, scale agent coaching efforts, and quickly unpack unexpected report results.
Your most valuable data is currently stored and ignored.
FAQs
Frequently Asked Questions
It’s impossible for your team to screen and evaluate every customer interaction alone! Using AI as an extension of your team ensures that 100% of customer interactions can be evaluated for safety events (adverse effects, product quality complaints, etc.) and compliance infractions (HIPAA), so that you can be proactive in reporting and addressing them. Authenticx can help you identify and escalate any potential instances of safety events or non-compliance at scale: across calls, texts, emails, chats, and more.
The Eddy Effect™ is a term by Authenticx to describe the impact of a member or patient getting “stuck” in a problem over the course of their journey, likely due to broken processes, agent performance issues, or product/offering deficiencies. Our proprietary Eddy Effect™ model identifies these friction points as they are surfaced in conversations and presents clear drivers of the Eddy Effect back to our users so they can strategically prioritize and address the biggest issues facing their members or patients.
Read More about the Eddy Effect™ →Authenticx believes AI is a tool to extend the power of human listening: not replace it. Using our models alongside your existing QA team will help refine the outputs to reflect your exact needs, while also providing a good check + balance to the use of our AI.
Learn about QA capabilities with Authenticx →There are a variety of options for getting conversations uploaded into Authenticx: manual SFTP, automated SFTP, productized connectors to your telephony platform, and API upload. Work with our team to identify the simplest, secure way to get conversations into the platform!
We built the foundation of our company and our platform on trust, security, compliance, and transparency. Authenticx has policies and procedures in place to ensure your information is kept safe and that your communications are secure.
Read more about Authenticx information & security policies →