Customer Story
HELPING CUSTOMERS LISTEN AT SCALE
From Insights to ROI
Check out some of the many ways leading healthcare organizations partner with Authenticx to achieve actionable and measurable results.
By the Numbers
Learn how leading healthcare organizations drive outcomes with Authenticx.
Address Broken Processes
66%
Reduction in member-facing email backlog
QA At Scale
400%
Scaled quality evaluations to 157K per month
Customer Retention
$792K
Wasted monthly spend identified via the Eddy Effect
Positive ROI impact
With AI-driven automation fed by customer conversations, Authenticx eliminates operational waste, retains revenue, and drives meaningful change.
Authenticx for Pharma
See how Authenticx is empowering leading pharma and life science organizations to attract and retain customers at every stage of the product lifecycle.
Customer Story
Customer Story
Leveraging a Data Analytics Platform to Report KPI and ROI
Customer Story
Improving AI Agreement for Quality Assurance Scorecard
Authenticx for Payers
By listening at scale with Authenticx, health insurance organizations attract and retain more members while elevating the customer experience.
Customer Story
Monitor Customer Calls and Improve Contact Center Quality with Authenticx
Customer Story
Preparing for Medicare Open Enrollment with Impactful Insights
Customer Story
Authenticx for Payers: Highlighted Customer Stories
Have you heard of the Eddy Effect?
Authenticx partners with top health organizations to identify friction so they can improve the patient experience and streamline business operations.
News
Authenticx Demonstrates How Conversation Data is Reshaping Healthcare
Customer Story
Authenticx for Life Sciences: Highlighted Customer Stories
Article
Identify the Eddy Effect: Where’s the Eddy?
Authenticx Solution
Immersive intelligence built specifically for healthcare.
Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.
