Customer Story
HELPING CUSTOMERS LISTEN AT SCALE
From Insights to ROI Impact
Check out some of the many ways leading healthcare organizations partner with Authenticx to achieve actionable and measurable results with the power of AI.
By the Numbers
Learn how leading healthcare organizations drive outcomes with Authenticx.
Address Broken Processes
66%
Reduction in member-facing email backlog
QA At Scale
400%
Scaled quality evaluations to 157K per month
Customer Retention
$792K
Wasted monthly spend identified via the Eddy Effect
Positive ROI impact
With AI-driven automation fed by customer conversations, Authenticx eliminates operational waste, retains revenue, and drives meaningful change.
Authenticx for Life Sciences
Leading life science organizations partner with Authenticx to attract and retain customers at every stage of the product life cycle.
Customer Story
Customer Story
Elevating Adherence with Product and Process Insights
Customer Story
Reducing Adoption Barriers in Specialty Therapy Launch
Authenticx for Payers
By listening at scale with Authenticx, health insurance organizations attract and retain more members while elevating the customer experience.
Customer Story
Preparing for Medicare Open Enrollment with Impactful Insights
Customer Story
Authenticx for Payers: Highlighted Customer Stories
Customer Story
Re-Imagining Quality with Unprecedented Visibility
Authenticx for Providers
Authenticx partners with top health systems to get better feedback, improve the patient experience and streamline business operations.
Customer Story
Using Patient Insights to Improve the Prescription Process
Customer Story
Transforming the Impact of Central Scheduling
Customer Story
Improve Digital Patient Portal UX with Insights Directly from your Customers
Authenticx Solution
Immersive intelligence built specifically for healthcare.
Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.
