The Eddy Effect™
1 in 4 healthcare customers are stuck.
The Eddy Effect™ is the most reliable metric to identify customer friction points for healthcare leaders.
Much like when a large rock causes water to swirl in a river eddy, your customers are experiencing disruptive obstacles that impact their access to care, create gaps in therapy, and deteriorate their overall satisfaction.
We call this the Eddy Effect™
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Identify, Measure & Resolve CX Disruption
Learn more about identifying and measuring Eddy Effect™ breakdowns in the customer journey and how that impacts your business operations.
Business Impact
Dashboard
Proprietary AI
Strong Leading Indicator
Clients who rely on the Eddy Effect™ address gaps in therapy, access to care, reasons for churn, and indicators of attrition.
Positively Affect CX
Identify and resolve breakdowns that are disrupting your customer journey.
Built Specifically for Healthcare
Summarize sensitive conversations, and monitor trends with AI trained specifically for healthcare.
Listen at scale to pinpoint waste & disruption.
Monitor key metrics such as call length, sentiment, accuracy, and estimated costs to see how the Eddy Effect™ is impacting your organization.
Uncover friction and frustration.
Our proprietary Eddy Effect™ model uses keywords and phrases to build transformational healthcare AI.
Identify & resolve friction points
See how monitoring the Eddy Effect™ drives positive impact.
Decrease Call Volume
36%
Eddy Effect™ rate for prescription call line before action was taken
Wasted Spend
$792K
Monthly estimate due to identified friction points
Unresolved Disruption
3 in 4
Patients stuck due to lack of information
A metric for ROI impact
The Eddy Effect™ identifies and resolves CX breakdowns.
Identify Root Causes of Patient Friction
With the Eddy Effect, leaders can coach with clarity to improve patient satisfaction, expand brand presence, and drive therapy adherence.