NEW AT AUTHENTICX
Enhanced capabilities that extend the power of human listening
At Authenticx, innovation that leads to better human listening is at the core of what we do. Discover our platform’s latest AI features, designed to amplify the voice of your customers and patients.
Enhanced Reporting
Pre-Built Classifiers
Telephony Integrations
Spotlights
Generative AI integration provides concise report summaries and highlights, capturing the most important aspects of each report.
Topics
AI proactively identifies leading drivers of customer conversation, provides powerful reporting across all interactions, and empowers you to spot emerging trends to quickly address concerns.
Trends
Monitor key topics, Eddy Effect rate, and quality scores over time to mitigate negative experiences and ensure your strategic efforts deliver positive outcomes.
Healthcare-focused Classifier Library
Dramatically reduce time to insights with pre-built classifiers. Designed specifically for pharma, insurance, and healthcare providers, the Classifier Library lets you quickly sort conversations by the themes and topics that matter most to your organization.
Enhanced telephony connectivity
We’ve simplified the call acquisition process with integrations to leading telephony providers (including NiceCxOne, Incontact, Genesys, and Five9) to streamline the conversation upload process and give you greater visibility into agent performance.
Scale patient listening with AI built for healthcare.
Download our product guide to learn how Authenticx blends human and conversational AI analysis to surface actionable insights that improve processes, products, and performance.
