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Resources

QA for Call Centers: 3 Step AI Maturity Model Guide | Authenticx Resources Download Icon Download

Guide | QA for Call Centers: 3 Step AI Maturity Model

 Kelly Karrmann

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Flag and Address Risk by Listening at Scale | Authenticx Customer Story Customer Story Icon Customer Story

Flag and Address Risk by Listening at Scale 
Using Conversational Data to Clarify Brand Messaging | Authenticx Customer Story Customer Story Icon Customer Story

Using Conversational Data to Clarify Brand Messaging 
Authenticx Announcement News Icon News

Authenticx Delivers Conversational Data Insights to the Life Sciences Industry
A Guide on Conversational Intelligence | Authenticx Article Icon Article

How Does Artificial Intelligence Actually Work? A Guide on Conversational Intelligence
How Real-Time Agent Alerts Are Harming Customer Experience | Authenticx Article Icon Article

How Real-Time Agent Alerts are Harming Customer Experience
Why Healthcare-Specific AI Matters in Conversational Intelligence | Authenticx Article Icon Article

Why Healthcare-Specific AI Matters in Conversational Intelligence
Authenticx Tech Exec of the Year Award Recognition | Authenticx News Icon News

CTO Michael Armstrong Recognized as ‘Tech Exec of the Year’  
Authenticx Enhances Platform Capabilities to Drive Improvement in the Healthcare Experience  News Icon News

Authenticx Launches a Comprehensive Solution for End-to-End Quality Management 
5 Ways Call Center Quality Leaders Can Shift from a Reactive to Proactive Approach | Authenticx Article Icon Article

5 Ways Healthcare Call Center Quality Leaders Can Shift from a Reactive to Proactive Approach
Authenticx Announcement Article Icon Article

The Beryl Institute Learning Bite with CEO Amy Brown
3 Best Practices to Improving Sentiment Analysis Scores in Your Call Center | Authenticx Article Icon Article

3 Best Practices to Improving Sentiment Analysis Scores in Your Call Center
Understanding Why the Eddy Effect is a Powerful Customer Experience Metric | Authenticx Article Icon Article

Understanding Why the Eddy Effect is a Powerful Customer Experience Metric

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