Compliance with Authenticx
Improve event identification and reduce risk
Eliminate manually intensive, error-prone processes for identifying and reporting compliance events in conversations.
Life Sciences + Pharma
Payer + Health Plans
Hospitals + Health Providers
Automatically detect adverse events, product quality complaints, and other situations impacting patient safety
Eliminate manual call notes and overly cautious reporting that cause delays and create backlogs in reporting
Streamline escalation of time sensitive events with automated workflows and efficient review tools
Reduce risk exposure by scaling your call auditing efforts by 4x and automating compliance event detection
Automatically confirm agent compliance to protect member information and eliminate poor practices
Streamline escalation of HIPAA, ODAG, and CDAG issues with automated workflows and efficient review tools
Reduce risk exposure by scaling your call auditing efforts by 4x and automating compliance event detection
Automatically confirm regulatory compliance to protect patient information and eliminate poor practices
Streamline escalation of adverse events, HIPAA violations, and other regulatory issues to drive required action
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Compliance Product Details
+ Safety Event Suite: Bundle of models that automate AE and PQC detection + HIPAA Model: Automatically screen conversations for HIPAA compliance + Summary and Transcription: Benefit from automated summaries and transcriptions + Speaker Identification: Automatically have distinct speakers labeled in your transcript + Contact Type: Identify the contact type (vendor, payer, doctor, etc.) in the conversation
+ Insights Sessions: Expert-led analysis of your data + 24/7 Support: Access to help center and support channels + Dedicated Program Manager: Regular check-ins, account reviews, onboarding guidance, and more
+ Custom Classifiers: Create custom tags or labels that can be applied to conversations + Custom Compliance Rubric: Customize criteria you use to score compliance + Custom Workflows: Design triggers and automated escalations + Robust Reporting: Custom and out-of-the-box compliance trend reporting + API and Integration Access: Pull in and push out valuable, additional data Advanced customization and implementation available.
From conversations to insights
Your personal AI guide
Dive instantly into your most pressing questions.
See what’s impacting therapy adherence, driving longer calls, triggering compliance risks—effortlessly. KBo analyzes your conversation data, surfacing the key insights you need, when you need them.
Real Conversations, Real Results
Identified risk
28K
Conversations flagged that used incorrect language
Compliance Reduction
50%
Reduction in compliance observations
Call Monitoring
45%
Increase in volume of call monitored for compliance
Compliance with Authenticx
Often paired with our Quality and Insights Solutions. Schedule a demo to learn more!