Insights with Authenticx
Turn contact centers into insights centers.
Power better patient outcomes and superior customer experiences with learnings from every day conversations.
Life Sciences + Pharma
Payer + Health Plans
Hospitals + Health Providers
Identify and eliminate barriers to therapy adherence
Monitor and improve time to fill
Quickly adapt messaging and training to ensure success in launches
Identify training opportunities impacting agent performance
Identify + address leading drivers of member attrition
Understand why patients stop or change coverage plans
Prevent member churn with reliable, accurate insights
Identify training opportunities to improve agent performance
Implement operational updates for improved time to revenue
Understand patient barriers + reduce call volume
Gain insight into factors impacting patient journeys
Understand how SDOH impacts scheduling
Eddy Effect from Authenticx
Identify, Analyze, and Prevent Friction
Our proprietary Eddy Effect model detects disruptions in your customer journey by identifying points of friction.
This helps teams understand what conversation topics drive negative sentiment, unresolved issues, churn, therapy abandonment, disenrollment, and more.
Click Below to Explore
Insights Product Details
+ Eddy Effect Model: Identify and resolve friction points + Gen AI Topics: Monitor trending conversation topics + Spotlights: Auto-generated insights + Summary and Transcription: Benefit from automated summaries and transcriptions + Speaker Identification: Automatically have distinct speakers labeled in your transcript + Trending Data
+ Insights Sessions: Expert-led analysis of your data + 24/7 Support: Access to help center and support channels + Dedicated Program Manager: Regular check-ins, account reviews, onboarding guidance, and more
+ Custom Evaluation Form + Custom Reporting + API and Integration Access: Pull in and push out valuable, additional data + Conversation Explorer: Identify trends and themes across conversations at a macro level, and dive into individual conversation details Advanced customization and implementation available.
From conversations to insights
Your personal AI guide
Dive instantly into your most pressing questions.
See what’s impacting therapy adherence, driving longer calls, triggering compliance risks—effortlessly. KBo analyzes your conversation data, surfacing the key insights you need, when you need them.
Real Conversations, Real Results
Backlog reduction
66%
Decrease in email backlog within 90 days.
Wasted Spend
$792K
One client's identified monthly spend.
Reducing Barriers
71%
Callers expressing confusion on calls. Decreased to 12%.
Insights with Authenticx
Often paired with our Quality Solution. Schedule a demo to learn more!