Authenticx for Patient Access Leaders
Eliminate barriers preventing your patients from accessing care
With AI and Machine Learning purpose-built for Healthcare, optimize and streamline access operations like scheduling and registration, reduce no show rates, and promote self-service to free up resources.
CASE STUDY
Improving Accessibility to Mental Health Resources
A large healthcare system was noticing an increase in mental and behavioral health inquiries coming to their regional contact center. The team wanted insights into how they could better address accessibility to mental health services and resources in their community.
Why are patients missing appointments? Aggregate patient interaction data from disparate systems for analysis at scale.
Patient Access & Self-Service
Identify patient barriers to improve your digital front door strategy to reduce call volume and focus on complex calls, rather than transactional ones.
Improve Patient Health Outcomes
Understand patient barriers for accessing care and other social determinants of health to pinpoint leading opportunities to improve health outcomes.
Contact Center Oversight
Prioritize and pick the right agent conversations for review to increase first call resolution, lower call abandonment, and deflections to reduce unnecessary call volumes
Authenticx was Created to Transform Healthcare
Authenticx helps healthcare organizations analyze and activate customer interaction data at scale.
Tackle obstacles that are ruining patient experience
The Eddy Effect™ Dashboard combats the complexity of healthcare with actionable feedback and insights in a single performance analytics dashboard. Track impactful metrics across the organization to eliminate waste and improve patient outcomes.
