Authenticx for Pharma Leaders
How are you currently addressing patient service bottlenecks?
Ensure patients and providers are able to access critically important information so they can follow the prescribed treatment plan.
Moving from a Transactional to Patient-centric Customer Experience
A pharmaceutical company wanted to evolve their customer journey to a more patient-centric approach. In order to make strategic changes, leadership needed to understand what the current customer journey looked like.
Gain oversight of Hub performance to ensure increased patient accessibility and adherence.
Your customers are experiencing bottlenecks in their customer journey.
Understand the cause of these obstacles, whether your patient support services are in-house or outsourced.
Understand what is preventing your customers from acquiring the medications needed, so your organization can streamline processes and make medications more accessible
Have visibility into how your hub interactions handle PHI, adverse events, and other issues of compliance to help strategic scaling and outsourcing.
Customer Voices Provide a Wealth of Valuable Insights
A large pharmaceutical company was launching a new product. Prior to launch, the marketing team spent time identifying how and what the customers were saying about the product to develop more effective messaging.
Authenticx was Created to Transform Healthcare
Authenticx helps healthcare organizations analyze and activate customer interaction data at scale.
Tackle obstacles that are ruining customer experience
The Eddy Effect™ Dashboard combats the complexity of healthcare with actionable feedback and insights in a single performance analytics dashboard. Track impactful metrics across the organization to eliminate waste and improve customer outcomes.