

Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers


Economic Instability is at a High & It’s Hurting Your Customers


Communication Breakdown is Destroying the Customer Journey


Flu Season is Coming. Is Your Contact Center Ready?


14,000 Customer Call Analysis Shows Corporate America isn’t Listening to its Clientele


What Are Brand Detractors & How Should You Handle Them?


What Are Brand Values & How Do You Amplify Them?


How to Measure and Improve Brand Perception with Unsolicited Customer Feedback


Authenticx Adds SaaS Leader Kip Zurcher as COO


Use Customer Feedback to Optimize Conversion with Authenticx


Webinar: How to Listen to Customer Conversations at Scale

