Customer Story
Moving from a Transactional to Patient-centric Customer Experience
Customer Story
Improving the Shipping Notification Process Between Pharmacy Manufacturer and Healthcare Providers
Customer Story
A Qualitative Analysis of the Entire Patient Journey From Beginning to End
Article
Customer Experience in Healthcare: Why Surveys Are Not Enough
Article
Adopting a Patient-Centric Approach in Specialty Pharmacy
Article
Big Data Analytics (& Why Dark Data Matters)
Customer Story
Improving Accessibility to Mental Health Resources
Customer Story
Listening to Improve Billing Statements and Reduce Calls
Article
Listening for the Employee Experience: A First Step to Address Burnout in Healthcare Workers
News
Authenticx Introduces Eddy Effect Dashboard to Identify and Attack Disruptions in the Customer Journey
News
An Update: How Authenticx is offering support to ‘sister’ tech company SoftGeneral
News