Authenticx

Article

Redefining What It Means to Listen at Scale

Article

Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year

Article

Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers

Article

Economic Instability is at a High & It’s Hurting Your Customers

Article

Communication Breakdown is Destroying the Customer Journey

News

14,000 Customer Call Analysis Shows Corporate America isn’t Listening to its Clientele

Article

What Are Brand Detractors & How Should You Handle Them?

Article

What Are Brand Values & How Do You Amplify Them?

News

Authenticx Adds SaaS Leader Kip Zurcher as COO

Customer Story

Use Customer Feedback to Optimize Conversion with Authenticx

Webinar

Webinar: How to Listen to Customer Conversations at Scale

Article

How to Better Understand Your Customers by Listening