AI for Pharma
Drive competitive outcomes with AI.
From initial brand launch through therapy adherence, Authenticx turns everyday conversations into comprehensive insights about your patient’s journey.
Reduce barriers to therapy
See how Authenticx reduced conversations with unresolved consent form questions by +50%
Customer Friction
31%
of calls from a technical support line contained customer friction points
Risk Management
45%
Reduction in compliance observations within 5 months for one of our clients
Adherence
2,200
Calls evaluated over a 6-week period to discover drivers of discontinuation
Positive ROI impact
Analyze conversations at scale to make data-driven decisions to optimize process and experience with Authenticx.
Strategically adapt to meet patient needs.
Built specifically for healthcare
Verticalized AI offers superior accuracy with better recognition of the terms, brand names, and process terminology.
Leverage AI to solve problems specific to pharmaceutical manufacturing & life science teams and vendors.
Powerful insights fuel decision-making
Improve reporting using centralized conversation data from every customer touchpoint.
Pinpoint early indicators of customer behavior to pivot strategy across the brand lifecycle.
AI solutions for for pharma manufacturing
Proprietary machine learning models classify and evaluate conversations from hub vendors.
Reliably identify adverse events, product quality compliants, and other compliance events.
Risk & Compliance
Brand Insights
Vendor Management
Improve compliance and maintain patient safety
Prescriptively monitor patient interactions to identify and elevate risks, such as adverse events, quality product complaints, and special situations.
Access early indicators of therapy adherence
Optimize brand strategy with AI-driven analysis of conversations to improve patient support and therapy adherence.
Manage vendor quality to reduce spend
Take proactive steps to streamline consistency across hub vendors with unified QA reporting and AI-completed evaluation to listen at scale.
Specialty Pharmacy
Facilitate a more effective patient and provider experience with insights on accessibility, affordability, enrollment, and reimbursement to win business.
- Quantify and contextualize how patients and providers navigate your process.
- Measure contact center effectiveness with enhanced visibility and comprehensive insights.
- Gain valuable context on why patients stop or change treatment plans to evaluate means of access and other SDOH factors.
Medical Device
Analyze conversations to optimize troubleshooting and drive improved ROI.
- Equip your field team with insights on leading causes of field service deployments, product replacement, and more to best serve your customers.
- Aggregate data on why patients face frustration or confusion maintaining or using their device.
- Access insights on call center agent effectiveness to surface common drivers of disruption to quickly onboard employees.
