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Customer Listening Playbook
![Adopting a Patient-Centric Approach in Specialty Pharmacy | Authenticx](https://authenticx.com/wp-content/uploads/2022/06/06-01-22-specialty-pharma1-360x229.png)
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Adopting a Patient-Centric Approach in Specialty Pharmacy
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Big Data Analytics (& Why Dark Data Matters)
![Improving Accessibility to Mental Health Resources | Authenticx Customer Story](https://authenticx.com/wp-content/uploads/2022/05/05-18-22-customer-story-360x229.png)
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Improving Accessibility to Mental Health Resources
![Listening to Improve Billing Statements and Reduce Calls | Authenticx Customer Story](https://authenticx.com/wp-content/uploads/2022/05/05-18-22-case-study-360x229.png)
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Listening to Improve Billing Statements and Reduce Calls
![Listening for the Employee Experience: A First Step to Address Burnout in Healthcare Workers | Authenticx Blog](https://authenticx.com/wp-content/uploads/2022/05/05-11-22-Employee-Experience-360x229.png)
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Listening for the Employee Experience: A First Step to Address Burnout in Healthcare Workers
![Eddy Effect Dashboard | Authenticx Feature](https://authenticx.com/wp-content/uploads/2022/04/Eddy-Dashboard-Launch-Promo2-360x229.png)
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Authenticx Introduces Eddy Effect Dashboard to Identify and Attack Disruptions in the Customer Journey
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An Update: How Authenticx is offering support to ‘sister’ tech company SoftGeneral
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Amy Brown Creates Authenticx to Transform Healthcare Customer Experience
![Why conversational AI is an effective listening tool | VentureBeat | Authenticx](https://authenticx.com/wp-content/uploads/2022/04/2022-05-Authenticx-VentureBeat-360x229.png)
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Why conversational AI is an effective listening tool
![Improving the patient journey through speech analytics | Med City News | Authenticx](https://authenticx.com/wp-content/uploads/2022/04/2022-05-Authenticx-MedCity-News-360x229.png)
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Improving the patient journey through speech analytics
![Unlocking Conversational Data to Enhance the Patient Experience | Authenticx](https://authenticx.com/wp-content/uploads/2022/04/04-20-22-Beryl-Webinar-Recap-360x229.png)
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