

Adopting a Patient-Centric Approach in Specialty Pharmacy


Big Data Analytics (& Why Dark Data Matters)


Improving Accessibility to Mental Health Resources


Listening to Improve Billing Statements and Reduce Calls


Listening for the Employee Experience: A First Step to Address Burnout in Healthcare Workers


Authenticx Introduces Eddy Effect Dashboard to Identify and Attack Disruptions in the Customer Journey


An Update: How Authenticx is offering support to ‘sister’ tech company SoftGeneral


Amy Brown Creates Authenticx to Transform Healthcare Customer Experience


Why conversational AI is an effective listening tool


Improving the patient journey through speech analytics


Unlocking Conversational Data: 3 Insights to Enhance the Patient Experience in Healthcare

