Authenticx

Article

3 Best Practices to Improving Sentiment Analysis Scores in Your Call Center

Article

Understanding Why the Eddy Effect is a Powerful Customer Experience Metric

Customer Story

Moving from a Transactional to Patient-centric Customer Experience 

Customer Story

Improving the Shipping Notification Process Between Pharmacy Manufacturer and Healthcare Providers

Customer Story

A Qualitative Analysis of the Entire Patient Journey From Beginning to End 

Article

Customer Experience in Healthcare: Why Surveys Are Not Enough

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Customer Listening Playbook

Article

Adopting a Patient-Centric Approach in Specialty Pharmacy

Article

Big Data Analytics (& Why Dark Data Matters)

Customer Story

Improving Accessibility to Mental Health Resources

Customer Story

Listening to Improve Billing Statements and Reduce Calls

Article

Listening for the Employee Experience: A First Step to Address Burnout in Healthcare Workers