Authenticx for Healthcare Providers
Quantify what patient barriers are costing you.
Prevent no shows, improve time to revenue, and drive operational efficiencies with AI and machine learning purpose-built for healthcare providers.
$150 billion lost to no-shows.
Missed appointments drive revenue losses year over year in healthcare.
Prescription Call Volume
36%
Customer calls stuck in a non-productive loop (the Eddy Effect™)
Social Determinants of Health
24,000
AI-evaluated conversations
Wasted Spend
$250K
Identified cost savings by reducing call volume
Measured outcomes & impact
Analyze conversations at scale with AI to optimize patient experience and drive positive ROI.
Strategically invest resources with data-backed insights.
Built specifically for healthcare
Pinpoint and resolve moments of friction along the patient journey.
Verticalized AI offers superior accuracy with better recognition of the terms, brand names, and process terminology.
Powerful insights fuel decision-making
Proprietary machine learning models classify and auto-score conversations.
Capture patient feedback across touchpoints to evaluate the full picture.
AI solutions for hospitals & providers
Insights to reduce call volume and better understand what’s driving calls in the first place.
Identify points of patient frustration to strategically focus process improvements.
Patient Friction
Competitive Insights
Patient Experience
Associations
Billing
Reduce call volume by understanding why patients are unable or prevented from making payments.
Scheduling
Improve patient access and process opportunities in your local community with insights on top drivers behind missed appointments.
Online Portal
Inform strategic improvements to make digital tools more efficient and easier to access.
Use AI to improve patient retention
Gain a competitive advantage by listening at scale for critical context on how customers are engaging with scheduling, billing, nurse triage teams, and more.
Identify obstacles in the PX journey
Identify areas of friction by leveraging existing patient conversations to strategically focus on impactful changes or improvements.
Elevate the human experience in healthcare
Authenticx is a Supporting Partner of The Beryl Institute! The Beryl Institute is the global community of individuals committed to transforming the human experience in healthcare.
