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Big Data Analytics (& Why Dark Data Matters)
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Improving Accessibility to Mental Health Resources
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Listening to Improve Billing Statements and Reduce Calls
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Listening for the Employee Experience: A First Step to Address Burnout in Healthcare Workers
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Authenticx Introduces Eddy Effect Dashboard to Identify and Attack Disruptions in the Customer Journey
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An Update: How Authenticx is offering support to ‘sister’ tech company SoftGeneral
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Amy Brown Creates Authenticx to Transform Healthcare Customer Experience
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Why conversational AI is an effective listening tool
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Improving the patient journey through speech analytics
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Unlocking Conversational Data: 3 Insights to Enhance the Patient Experience in Healthcare
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Myths vs. Facts: How Artificial Intelligence Is Changing the Way Healthcare Listens
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