Authenticx

Article

How Does Artificial Intelligence Actually Work? A Guide on Conversational Intelligence

Article

How Real-Time Agent Alerts are Harming Customer Experience

Article

Why Healthcare-Specific AI Matters in Conversational Intelligence

News

CTO Michael Armstrong Recognized as ‘Tech Exec of the Year’  

News

Authenticx Launches a Comprehensive Solution for End-to-End Quality Management 

Article

5 Ways Call Center Quality Leaders Can Shift from a Reactive to Proactive Approach

Article

The Beryl Institute Learning Bite with CEO Amy Brown

Article

3 Best Practices to Improving Sentiment Analysis Scores in Your Call Center

Article

Understanding Why the Eddy Effect is a Powerful Customer Experience Metric

Customer Story

Moving from a Transactional to Patient-centric Customer Experience 

Customer Story

Improving the Shipping Notification Process Between Pharmacy Manufacturer and Healthcare Providers

Customer Story

A Qualitative Analysis of the Entire Patient Journey From Beginning to End