Catch up on podcast episodes featuring Authenticx voices in 2024.
Marketscale’s I Don’t Care Podcast – Authenticx Tackles Healthcare Challenges Using Conversational Intelligence
Authenticx Founder & CEO, Amy Brown joined host Kevin Stevenson on the I Don’t Care podcast from Marketscale.
In the episode, Amy highlights the ‘why’ with her background, describes how healthcare can use conversational intelligence at scale to surface actionable insights, emphasizes the importance of industry-specificity in leadership, and breaks down the Eddy Effect™, a proprietary customer friction metric.
You can listen on the Marketscale website, Spotify, and Apple Podcasts.
“Are your interests in understanding how you connect the administrative side of your business to the clinical side of your business? Oftentimes, patients and caregivers are saying to the billing team why they’re canceling their follow-up visits…And maybe it’s because of a social or environmental issue. So, connecting that to the clinical care team is another kind of goal for many of our clients.”
Amy Brown, Founder & CEO, Authenticx
CareTalk Podcast – Boosting Healthcare Efficiency with Conversational AI
Authenticx Founder & CEO, Amy Brown joined hosts John Driscoll and David Williams on the CareTalk podcast.
In the episode, Amy shares her background to founding Authenticx to empower the unsolicited voice of the customer, how AI can improve the patient experience with the Eddy Effect™, why it is important to collect and analyze conversation data from contact centers, and outline the future of healthcare AI.
You can listen on the CareTalk website, YouTube, Spotify, and Apple Podcasts.
“Our solution is designed to help leaders who are empowered to make change, not only see data at the macro level, but be able to hear the patient friction. And we see something very, very powerful when those two data points are combined – when the qualitative voice of customer and the trends combine.”
Amy Brown, Founder & CEO, Authenticx
Socially Conscious AI Podcast – From Social Work to AI Leadership
Authenticx Founder & CEO, Amy Brown joined hosts Valencio Cardoso and Roman Bercot on the Socially Conscious AI podcast.
In the episode, Amy shares how Authenticx leverages conversational intelligence to help healthcare organizations understand and act on the patient voice at scale. They dive into her background, the Authenticx mission, the Eddy Effect (customer friction), ethical AI, customer stories, and advice for AI implementation.
You can listen on YouTube and Spotify.
“We’ve built proprietary algorithms that are able to start to organize by topics—by themes—by emotions—what is going on in these customer conversations. And a big key to our value is not just being able to listen at that individual interaction level but to start to aggregate so that you can see the forest for the trees.”
Amy Brown, Founder & CEO, Authenticx
Forbes Books’ Smarter Healthcare with AI Podcast – Future of Patient-Centric Healthcare with AI (Part Two)
Authenticx Founder & CEO, Amy Brown joined host Dr. Hassan Tetteh on the Smarter Healthcare with AI podcast for Part Two of the episode.
In the episode, Amy and Hassan dive deeper into how AI is understanding the patient experience, the power of conversation data and listening to the actual voice of the patient in a single platform, the importance of sharing the positive impacts made by frontline workers, and the outlook for responsible AI ethically and authentically.
You can listen on the Forbes Books website, Apple Podcasts, Spotify, and Amazon Music.
“This conversation data plays a very important role in pointing out the reality of what consumers are facing — and it goes beyond a research paper or ‘this lobby here’ and ‘this lobby there’ — because we’re literally listening to the consumer base directly and you can start to see the interconnectedness and responsibility that we all bear. We all have a part to play in simplifying and making it better.”
Amy Brown, Founder & CEO, Authenticx
Forbes Books’ Smarter Healthcare with AI Podcast – Future of Patient-Centric Healthcare with AI (Part One)
Authenticx Founder & CEO, Amy Brown joined host Dr. Hassan Tetteh on the Smarter Healthcare with AI podcast.
In the episode, Amy and Hassan discuss her founder’s story and journey, the purpose of the Authenticx product, how Authenticx impacts healthcare organizations by humanizing data, and how listening at scale to the literal voice of the customer leads to action.
You can listen on the Forbes Books website, Apple Podcasts, Spotify, and Amazon Music.
“What we found is that the marriage of visualized, quantified data with the literal patient voice is what is driving people to act within their organizations. When you can connect with them, it makes you want to act. And the data comes to life in the human form—and you can’t unhear it anymore.”
Amy Brown, Founder & CEO, Authenticx
Parker Technology’s Harder Than It Looks Podcast – The Power of Customer Voices & Data
Authenticx Founder & CEO, Amy Brown joined host (and President & CEO of Parker Technology) Brian Wolff on the Harder Than It Looks podcast.
In the episode, Amy and Brian discuss the Authenticx solution, the customer impact on growth, bringing the voice of the customer into boardrooms, Amy’s journey, and how to overcome hardships to find success.
You can listen on Apple Podcasts, Spotify, Amazon Music, and Parker Technology’s website.
“The ground truth of your business resides in those customer interactions. The problem is at an executive level, you want to be able to separate an anecdote from truth—and that’s where technology comes in. You can use AI to start to gather and categorize the themes of issues.”
Amy Brown, Founder & CEO, Authenticx
Becker’s Payer Issues Podcast – Unveiling the Power of Member Voices
Authenticx Founder & CEO, Amy Brown joined host Jakob Emerson on the Becker’s Payer Issues Podcast.
In the episode, Amy and Jakob discuss Amy’s journey, her passion for healthcare and member experience, how conversation data unlocks power for insurers and payers, and how Authenticx works across teams to enable all parties and reduce member friction.
You can listen on Apple Podcasts, Spotify, Becker’s Payer Issues website, and Becker’s Hospital Review website.
“Start to get access to a few of those conversations and begin to imagine what life could be like if you could scale that listening across your organization. We’re finding that a lot of health plans are actually improving Star strategies, their enrollment programs—simply by using the data they already have in a much more efficient way.”
Amy Brown, Founder & CEO, Authenticx
Science of CX Podcast – Amplifying Healthcare Experiences with AI
Authenticx Founder & CEO, Amy Brown joined host Steve Pappas on the Science of CX podcast.
In the episode, Amy and Steve discuss Amy’s journey as a founder, Authenticx’s mission and vision for healthcare, how real-time insights impact decisions and improvements, why Authenticx builds healthcare-specific AI models, and why conversation data is the key to unlocking CX.
You can listen on the Science of CX website, Spotify, Apple Podcasts, or TuneIn.
“There’s something in this conversation data for everyone, including the C-Suite, the Board, etc., and if you really are serious as an organization about knowing what’s causing waste for your organization — as well as the greatest source of friction for your customers — you can learn a lot by listening to this data.”
Amy Brown, Founder & CEO, Authenticx
School For Startups Radio – Medical Improvements with Amy Brown
Authenticx Founder & CEO, Amy Brown recently joined host Jim Beach on School for Startups Radio. Amy’s segment of the episode starts at about the 25-minute mark.
In the episode, Amy and Jim discuss how Authenticx listens with both AI and human ears, the complexities within the business of healthcare, why Amy aimed to help solve the healthcare experience through the voice of the customer, and how Authenticx is doing it through conversation data.
You can listen on the School For Startups Radio website, Apple Podcasts, iHeart, or TuneIn.
“Unless it hits them in their own gut and unless they can relate to that person, it’s really hard to see change from just a report. People need to be impacted and motivated to drive change within their organization — and the way we figured out how to do that is to combine the quantitative data with the qualitative data and the voice of the customer.”
Amy Brown, Founder & CEO, Authenticx
Category Visionaries Podcast – $28 Million Raised to Build the Future of Listening AI
Authenticx Founder & CEO, Amy Brown recently joined host Brett Stapper [of Front Lines Media] on the Category Visionaries Podcast.
In the episode, Amy and Brett discuss Amy’s journey to founding Authenticx, the intent behind Authenticx’s Listening AI, the opportunities for healthcare, and the keys to startup fundraising through values and authenticity.
You can listen on the Front Lines website, Spotify, and Apple Podcasts.
“When the voice of the customer is truly in the boardrooms, the decision-making will be smarter, will be much better informed, and I believe will impact the consumer experience of our healthcare system.”
Amy Brown, Founder & CEO, Authenticx
The BobCast with Bob Kobek – Featuring Leslie Pagel Chief Evangelist, Authenticx
Authenticx Chief Evangelist, Leslie Pagel joined host Bob Kobek on The BobCast, a Mobius and CustomerCount podcast.
In the episode, Leslie and Bob discuss solicited vs. unsolicited data, the power of the customer voice, the core elements of data-backed storytelling, and Leslie’s journey in customer experience and advocacy.
You can listen (and watch) on The BobCast – a Mobius and CustomerCount Podcast YouTube page.
“We’re measuring the experience when they interact with us — the moment — and what you’re doing is you’re measuring the memory of the experience…What we recall about the last hotel we stayed at or the last doctor’s visit or my last interaction with my health insurer matters in terms of my future behavior. Both are important indicators of customer behaviors.”
Leslie Pagel, Chief Evangelist, Authenticx
Empowered Patient Podcast – Unlocking the Power of Conversational Intelligence for Healthcare Stakeholders
Authenticx Founder & CEO, Amy Brown recently joined host Karen Jagoda on the Empowered Patient Podcast.
In the episode, Amy and Karen discuss the opportunities in unstructured and unsolicited data, what Authenticx AI is, and how conversational intelligence is changing healthcare with intentionality,
You can listen on the Empowered Patient website, Spotify, Apple Podcasts, and Amazon Music.
“We find the most insightful and contextually rich types of data sources are the ones that represent a back-and-forth between customer and company.”
Amy Brown, Founder & CEO, Authenticx
Impact AI Podcast – Unlocking Conversational Healthcare Data
Authenticx Founder & CEO, Amy Brown recently joined host Heather Couture on the Impact AI podcast from Pixel Scientia Labs.
In the episode, Amy and Heather discuss Amy’s background, what Authenticx AI does for healthcare, the importance and value of conversational intelligence in healthcare, and how to mitigate biases and uphold ethics in AI.
You can listen on the Pixel Scientia Labs website, Spotify, Apple Podcasts, Google Podcasts, and Amazon Music.
“[The] dream scenario is that the healthcare system in this country starts to make room for and evolve in how it makes its business decisions to include the voices of their customers as a key source of insight, intel, and data.”
Amy Brown, Founder & CEO, Authenticx
Delighted Customers Podcast – The Power of Storytelling with Data
Authenticx Chief Evangelist, Leslie Pagel recently joined host Mark Slatin on the Delighted Customer Podcast.
In the episode, Leslie and Mark discuss using machine learning and AI to uncover friction in CX with the Eddy Effect, unstructured and unsolicited data vs. solicited survey data, the power of data-backed storytelling, and the future of AI at Authenticx.
You can listen on the Empowered CX website, Spotify, Apple Podcasts, and Google Podcasts.
“Here’s the beauty [of AI] compared to survey data: it’s an analysis of the entirety. So, if your contact center data has 100 calls a week or 1,000 calls or 1 million calls, it’s [Authenticx AI] going to analyze all of it – the full volume of calls.”
Leslie Pagel, Chief Evangelist, Authenticx
See Authenticx in Action
Learn more about how Authenticx analyzes customer conversations to surface recurring trends in this two-minute video.
About Authenticx
Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.
Want to learn more? Contact us!
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